Return & Exchange Policy

30-Day Happiness Guarantee

 

Your happiness means everything to us. If for any reason you are not completely satisfied with your purchase, we are here to make it right. We offer a 30-day return and exchange policy so you can shop with complete confidence.

 

1.  Our 30-Day Policy

You have 30 days from the date of purchase to return or exchange your item. We want the process to be simple, straightforward, and stress-free.

To be eligible, items must be returned in the same condition as sold — unworn, undamaged, and in their original packaging with all tags and accessories included.

 

2.  Conditions for Return or Exchange

To qualify for a return or exchange, your item must meet all of the following conditions:

• Returned within 30 days of the original purchase date

• Unworn and in its original, brand-new condition

• Free from scratches, damage, or signs of use

• In its original packaging with any tags, pouches, or boxes included

• Accompanied by proof of purchase (receipt or order confirmation)

 

Items that show signs of wear, alteration, damage, or missing packaging will not be accepted for return or exchange.

 

3.  What Can Be Returned or Exchanged

The following options are available within the 30-day window:

Returns

If you are not satisfied with your purchase, you may return it for a full refund to your original payment method, provided all conditions above are met.

Exchanges

Would you prefer a different piece? We are happy to exchange your item for another of equal or greater value (with any difference in price to be covered by the customer).

 

4.  Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Items that have been worn, used, or show any signs of wear

• Items returned after the 30-day window has passed

• Items not in their original packaging or missing accessories

• Custom, personalised, or made-to-order pieces

• Items purchased during final sale or clearance promotions (where noted at time of purchase)

 

5.  How to Initiate a Return or Exchange

Starting your return or exchange is easy. Simply follow these steps:

1. Contact us within 30 days of your purchase date to let us know you would like to return or exchange your item.

2. Provide your proof of purchase and a brief description of the reason for your return or exchange.

3. Our team will review your request and provide you with return instructions.

4. Pack the item securely in its original packaging and send it to us, or bring it in person.

5. Once we receive and inspect the item, your refund or exchange will be processed promptly.

Please note: customers are responsible for return shipping costs unless the item is being returned due to a defect covered under our Warranty Policy.

 

6.  Refund Processing

Once your return is received and approved, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

 

We Are Here for You

If you have any questions about our return or exchange policy, please don't hesitate to reach out. We are always happy to help and want you to love every piece you own.